Contact

We’re here to help with questions about your order, products, shipping, returns or anything else related to shopping with LovMart.

Customer Support

Email: lovmart.cs@gmail.com

We aim to respond to all enquiries within 1–2 business days.

When contacting us about an order, please include your full name and order number so we can assist you faster.

Business Hours

Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday and public holidays: Closed

Messages received outside business hours will be answered on the next business day.

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Shipping Information

Orders are usually processed within the timeframe stated on our Shipping Policy page.

Estimated delivery times may vary depending on the destination, carrier and product availability. Tracking information will be sent by email once your order has been shipped.

Please review our Shipping Policy for complete processing and delivery information.

Returns and Refunds

We accept eligible return requests made within 30 days of receiving an order.

Customers are responsible for return shipping costs when returning an unwanted item or changing their minds.

LovMart will cover return shipping costs when an item is damaged, defective or different from what was ordered.

Before returning any item, contact us at lovmart.cs@gmail.com for approval and return instructions. Returns sent without prior approval may not be accepted.

For complete information, please review our Refund Policy.

Order Support

For help with an order, please send us: